Return & Refund Policy
We aim to ensure your satisfaction with every purchase made through our platform. Please read our policy carefully to understand your rights and responsibilities regarding returns and refunds.
Returns
We accept return requests only under the following conditions:
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The product is damaged or has a manufacturing defect.
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The return request is made within 7 days of product delivery.
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The product is unused and in its original packaging with all tags intact.
To initiate a return, please contact our support team with:
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Order number
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Clear photos of the damaged or defective item
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Description of the issue
Once approved, we will provide further instructions for returning the item.
Refunds
Refunds are applicable only under the following condition:
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Missing product in your order (either partially or fully).
If your order qualifies, we will initiate an investigation, and upon confirmation, the refund process will begin.
Refund Resolution Time: Please allow up to 7 working days for us to resolve the issue and process your refund.
Important Notes
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We do not accept returns or issue refunds for reasons such as change of mind, incorrect size selection, or general dissatisfaction.
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All products are fulfilled and shipped via third-party suppliers. While we strive for accuracy, delivery timelines and item quality may vary slightly.
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We reserve the right to reject return or refund requests that do not meet our policy terms.
For any queries, please contact us at eloueras.company@gmail.com.
Thank you for shopping with us!